Special/Direct Send Planner
We are looking for a Special/Direct Send Planner to join the Dental Directory, one of the largest full service dental dealers in the UK.
Support and deliver the Special & Direct element of the business including regular contact with both customers and Suppliers.
Use the Internal CRM system to ensure that all customer details and sales opportunities are being logged and contributed to outbound telesales campaign.
To be responsible for answering incoming telephone calls and emails in a timely and efficient way.
To process all special and Direct Send sales orders.
To deal with customer enquiries and queries, maintain records and ensure a speedy, efficient and quality service.
Manage the ordering process and delivery dates for products ordered.
Ensure Orders are placed with correct information including prices and quantity in a timely manner and order confirmations are checked.
Manage on going supply and deal with any issues as they arise which effect availability of product.
Working collaboratively and cross functionally across the wider business to improve operational performance.
Working with Finance and Goods in to deal with any delivery issues including damages and incorrect products.
Monitoring and checking outstanding orders, chasing dates and clearing any complete purchase orders.
Supporting the supply chain manager to review supplier performance and address poor performance
Qualifications & Experience:
Experience in supply chain or a sales based role.
Intermediate-advanced level Excel.
Analytical and methodical approach.
Excellent interpersonal skills as this is a cross functional role.
Attention to detail.
Comfortable using a wide range of systems.
15th January 2018
© 2018 Billericay Dental Supply Co Ltd