Witham, Essex


We are looking for a Special/Direct Send Planner to join the Dental Directory, one of the largest full service dental dealers in the UK.

Key Skills:

  • Support and deliver the Special & Direct element of the business including regular contact with both customers and Suppliers.
  • Use the Internal CRM system to ensure that all customer details and sales opportunities are being logged and contributed to outbound telesales campaign.
  • To be responsible for answering incoming telephone calls and emails in a timely and efficient way.
  • To process all special and Direct Send sales orders.
  • To deal with customer enquiries and queries, maintain records and ensure a speedy, efficient and quality service.
  • Manage the ordering process and delivery dates for products ordered.
  • Ensure Orders are placed with correct information including prices and quantity in a timely manner and order confirmations are checked.
  • Manage on going supply and deal with any issues as they arise which effect availability of product.
  • Working collaboratively and cross functionally across the wider business to improve operational performance.
  • Working with Finance and Goods in to deal with any delivery issues including damages and incorrect products.
  • Monitoring and checking outstanding orders, chasing dates and clearing any complete purchase orders.
  • Supporting the supply chain manager to review supplier performance and address poor performance

Qualifications & Experience:

  • Experience in supply chain or a sales based role.
  • Intermediate-advanced level Excel.
  • Analytical and methodical approach.
  • Excellent interpersonal skills as this is a cross functional role.
  • Attention to detail.
  • Comfortable using a wide range of systems.

Closing Date:

Not looking to recruit into this position until April 2018