We have an opportunity for a Digital Support Engineer who has a “can do” attitude and strives to achieve customer satisfaction. The Dental Directory one of the largest full service dental dealers in the UK, supplying around 11,900 dental practices, with everything from toothbrushes to specialist medical equipment. It has built a reputation based on personal service and working in partnership with dentists to understand their business and support growth plans through superior product knowledge, competitive pricing and the capability to supply everything a modern practice requires.

Role Purpose:

As our Digital Support Engineer you must have a good level of commercial awareness, customer service and a willingness to learn in an evolving industry. You would be working in a fast paced office environment processing the digital configuration of equipment and software, such as 3D printing, providing full phone support for the digital team and onsite installations when needed.

Key Skills:

Duties & Responsibilities

  • Full phone support for carestream imagine systems
  • Full phone supports for 3 shape equipment
  • Full phone support for CADCAM equipment
  • Configuration of equipment for 3 shape products
  • Dealing with Back office staff on manufacturing contacts
  • Logistics of equipment
  • Support for Exhibitions
  • Onsite installations when needed
  • continuous training and upkeeping of future changes

Qualifications & Experience:

Skills Required:

  • Dental knowledge is preferable but not essential

  • An IT background is preferable but not essential
  •  Excellent telephone manner with strong communication and interpersonal skills.

  • Strong organisation, co-ordination, time management and problem solving skills.

  • Ability to establish and maintain good client relationships, both internally and externally at all levels.

  • Ability to work in a busy office environment that often demands high levels of concentration.

  • Ability to respond effectively to changing priorities.

  • Ability to manage high volume workload but remain focused.

  • Willingness to accept responsibility.

Closing Date:

Due to the volume of applications expected for this role, if you do not hear from us by the 31st May 2019, please assume your application has been unsuccessful on this occasion.