The DD is a one-stop-shop for all Dental practice needs, from everyday sundries, facial aesthetic products and training, to state-of-the-art surgery equipment including dental units and digital imaging apparatus. From humble beginnings more than 40 years ago, The Dental Directory has grown to become one of the UK’s largest dental dealers with a product range of more than 27,000 different products that cover every aspect of modern dentistry.

Role Purpose:

As our Digital Support Engineer you must have a good level of commercial awareness, customer service and a willingness to learn in an evolving industry. You would be working in a fast paced office environment processing the digital configuration of equipment and software, such as 3D printing, providing full phone support for the digital team and onsite installations when needed.

Key Skills:

Duties & Responsibilities

  • Full phone support for carestream imagine systems
  • Full phone supports for 3 shape equipment
  • Full phone support for CADCAM equipment
  • Configuration of equipment for 3 shape products
  • Dealing with Back office staff on manufacturing contacts
  • Logistics of equipment
  • Support for Exhibitions
  • Onsite installations when needed
  • continuous training and upkeeping of future changes

Qualifications & Experience:

Skills Required:

  • Dental knowledge is preferable but not essential

  • An IT background is preferable but not essential
  •  Excellent telephone manner with strong communication and interpersonal skills.

  • Strong organisation, co-ordination, time management and problem solving skills.

  • Ability to establish and maintain good client relationships, both internally and externally at all levels.

  • Ability to work in a busy office environment that often demands high levels of concentration.

  • Ability to respond effectively to changing priorities.

  • Ability to manage high volume workload but remain focused.

  • Willingness to accept responsibility.

Closing Date:

Due to the volume of applications expected for this role, if you do not hear from us by the 31st May 2019, please assume your application has been unsuccessful on this occasion.