Customer Account Manager

Location:

Crumlin

Description:

BF Mulholland LTD Dental Supplies is a subisdary of The DD Group and is a full service Dental Dealer established in 1969 by Brian Mulholland and has been a full member of the British Dental Trade Association for over 35 years. We are based on the outskirts of Glenavy, within easy reach of Belfast and centrally located to provide Equipment Sales and Engineering support to the Dental Profession and Health Care Trusts throughout Northern Ireland and the Border Counties.

Role Purpose:

To increase revenue, profit & BFM market share of consumables & equipment business. Maintain the relationship between BF Mulholland and the customer. Work with your Business Consultant partner to deliver the best service possible to each customer account.

Key Skills:

Duties & Responsibilities

 

  • Increase sales revenue and margin via both inbound and outbound calls and proactive account management.
  • Maintain and develop existing relationships with customers.
  • Build & maintain working excellent relationships with Internal stakeholders and suppliers.
  • Achieve & exceed monthly/quarterly KPI sales targets.
  • Focus on the effectiveness, efficiency and quality of sales activity not just the quantity.
  • Use the CRM system to effectively record, manage and develop opportunities.
  • Be a good team player, willingness cover for other team members during periods of absence/holiday.
  • Handle customer dissatisfaction correspondence and find a solution within agreed remit.
  • Attend & participate fully in training days/ promotional vendor days.
  • Create and submit weekly KPI’s reporting.
  • Work closely with dental manufacturers.

Qualifications & Experience:

Skills Required:    

 

  • Excellent and confident telephone manner,
  • Be able to self-motivate in order to exceed own targets
  • Demonstrable understanding of sales methodologies
  • Time Management and prioritising skills

 

Experience Required:

 

  • Proven track record in a telesales Account Manager role. Dental Industry Preferred
  • Demonstrable experience in protecting and growing named accounts to deliver against revenue target
  • Proven experience of using a CRM system

 

Qualifications Required:

  • Minimum 5 GCSE’s including English, Maths

Closing Date:

Closing Date: 21st December 2019. Due to the volume of applications for this role, if you do not hear back, please assume you have not been successful
© 2019 Billericay Dental Supply Co Ltd